Frequently Asked Questions
Everything you need to know about shopping with Ocoopa
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Ocoopa products come with a standard 12-month manufacturer warranty that covers any defects in materials or workmanship under normal use.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. If you need to make changes, please contact us within 2 hours of placing your order, and we will do our best to assist you.